Help & support

This is a translation of the original Dutch version. In case of any discrepancy, the Dutch text prevails.

Running into something? Open een support-ticket from your account and we’ll usually reply within two business days. Below are answers to the most common questions.

Can’t sign in

Forgot your password? Use password reset to email yourself a reset link. Not arriving? Check your spam folder. After that you can Open een support-ticket.

Subscribing or changing plans

You can subscribe in the iOS or Android app through the App Store or Google Play, or on ohhi.nl in the browser. Your account works the same everywhere; the app picks up your subscription automatically, wherever you took it out.

You change or cancel your subscription where you took it out. If it came from the App Store or Google Play, you manage it in that store. If you subscribed on ohhi.nl, you do it on the billing page in the web app, where you’ll also find your invoices.

Deleting your account

The delete button is at the bottom of your profile page. Your photos and account data are then permanently deleted straight away; recovery is not possible. Save copies of anything you want to keep before you delete. What we have to keep for longer, such as invoices, is described in the privacy policy.

Privacy or GDPR questions

Questions about how we handle your data, access or erasure requests, or suspected data breaches? Open een support-ticket with category "Privacy / GDPR". We respond within 30 days, in line with the GDPR. Also see our privacy policy.

Reporting a bug or anything not covered here

Open een support-ticket from your account. Please describe what happened as concretely as you can, on which device (phone / laptop, iOS / Android / browser) and the steps that lead to it. A screenshot or screen recording helps a lot.